Service requests must be submitted via email to firstname.lastname@example.org or by submitting a ticket using the webform.
So that we may better serve our customers, we have implemented a process to quickly locate equipment via serial number and access your equipment history; location, contacts, warranty/maintenance events, and other useful information. Our process is constantly evaluated and improving in order to minimize downtime and improve response time.
As is our philosophy on engineering so is our operations – efficiency reigns.
It is our commitment to you that you are satisfied with your Spaceman machine and receive the best customer service experience.
We look forward to serving you…
Soft Serve and Frozen Beverage machines are among the more complex machines in any kitchen environment. They require regular maintenance, upkeep, and from time to time require servicing to replace worn out, damaged, or broken parts. This guide outlines the recommended process for servicing your Spaceman USA soft serve or frozen beverage machine.
Service Process – Machine Issues
Note: Spaceman does not cover any service time or costs for troubleshooting or issues that can be resolved remotely, such as machine freeze ups, inadequate spacing, exceeding machine capacity, etc. If you choose not to do any troubleshooting prior to service, Spaceman will not be able to provide a warranty authorization number prior to the service being performed. Spaceman can only provide pre-service warranty authorization if adequate troubleshooting is performed with a Spaceman technical service agent ahead of time
Shipping: Standard shipping time is FedEx 2-Day Express for packages under 20 lbs, and FedEx Ground for packages over 20 lbs. Overnight service is available for purchase.
Note: Warranty parts must be sent or ordered directly from Spaceman USA. If an ASA has parts in stock, Spaceman USA will send replacement parts to the ASA.